Job Vacancy of a Customer Service Representative | Apply Now

Currently we are searching for a Customer service representative for Johannesburg, South Africa.

Responsibilities of this Post:

• Provide quality support and back up to the external sales team to assist them in the achievement of their key result areas and targets.
• Obtain and correctly record customer information. Process phone in and electronic orders accurately, on time and in line with all company procedures.
• Maintain a professional, polite, and attentive attitude while focusing on accuracy. Always be prepared and responsive to customers, suppliers and colleagues in line with the company’s vision and mission statement below.
• Liaising efficiently with other departments on administrative matters of mutual importance.
• Accurate and organized handling of office tasks, such as filing, document handling and data capturing.
• Assist and track the sales and logistics team’s communication with customers to ensure the company delivers consistent high-quality service levels and accuracies. Identify opportunities to up-sell other products and communicate this information to the sales team.
• Receive customer queries or information request and then ensure these requests are fulfilled as a matter of urgency. Handling customer complaints and processing returns effectively while keeping accurate records of all customer interactions.
• Accurate and on time completion of all internal support task / schedules.
• Listen to customer concerns and provide information, answers, or responses in line with the company’s commit to excellent customer service.

Requirements of this Post:

• Matric.
• Tertiary qualification is an advantage.
• Three to four years experience in a customer service role.
• Good team spirit.
• Vibrant and Passionate.
• Attention to detail and accuracy.

Apply Here