iKhokha Vacancies Application, Application Form, Application Guidelines, How to Apply, Requirements, And Application Closing Date.
The iKhokha Vacancies Application Information. Interested applicants can apply for any of the available job positions before the recruitment application deadline.
iKhokha Job Vacancies, Application Form, How to Apply, Application Requirements, and Application Closing Date.
iKhokha Jobs Details
- Position(s): Several
- Job Type: Full Time/Part-Time
- Closing Date: Not Specified
- Location: South Africa
- Company Name: iKhokha
General South African’s Jobs Requirements:
- Must be South African
- An application form;
- A comprehensive CV and relevant qualifications;
- A substantial motivation which tells us:
- Your teaching approach and experience.
- Your interest in the post and suitability in light of the requirements.
iKhokha Job Requirement
- We are searching for a Customer Support: Digital Specialist to join our Tribe.Customer centricity, an enthusiasm for flawless service and a passion for problem solving are characteristics we are looking for in a new support team member.
So, what will you do?
You will professionally handle incoming requests from customers via social media platforms (Twitter, HelloPeter, Instagram, Facebook, Google reviews) .
You will ensure that issues are resolved both promptly and thoroughly according to iKhokha Service Level Agreements (SLAs).
Deal Breakers
- A minimum of 1 year’s exposure to social media, including but not limited to Facebook, Hello Peter, Twitter, Instagram & WhatsApp for business.
- A minimum of 1 year’s customer service experience
- Experience in using a CRM tool for managing customers. Knowledge of HubSpot is advantageous.
- Proficient at Outlook, Word, Excel, PowerPoint and internet usage.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Online Chat experience.
- Social media legal guidelines.
- Effectively respond to Customers on All social platforms.
- Knowledge of social media best practices.
- African Language advantageous.
- Call centre, Customer service, Social Media.
What would you be responsible for?
- Engage with our audience sincerely by giving them attention and feedback on their posts and input in real-time.
- Provide unsurpassed customer experience to any queries/issues within the agreed iKhokha SLA (FB messenger, News feed, Inbox, IG, Twitter, & WhatsApp for business).
- Remove inflammatory or inappropriate comments (when deemed necessary).
- Immediate escalation of critical/reputational issues to management.
- Real-time logging of customer leads/prospects to our CRM.
- Manage HelloPeter account.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly according to iKhokha Service Level Agreements (SLAs).
- Resolve customer complaints via phone, email and social media platforms.
- Apply training, scripts, processes and policies, maintaining a balance between company policy and customer benefit so that issues are handled in the best interests of both.
- Accurately capture and manage customer details and interactions on CRM system.
Additional requirements
-
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- No Referral plan is assigned to this job
How to Apply for iKhokha Jobs
To apply,
- Visit the Application portal
- Create an account with them
- Register your CV and apply online via the e-recruitment portal through the link below
iKhokha Vacancy Application Portal
➡ APPLY
You might also like to apply for Government vacancies, print and complete the Z83 Employment form below or obtain it from any Public Service Department.
Z.83 Employment Application Form PDF
NOTE:
It is essential that prospective Applicants read the available role’s profile, further particulars relating to this post, and ensure that all relevant documentation for this Position is submitted.
Interested applicants must apply by submitting a iKhokha Application Form, a letter of motivation that clearly indicates the level at which they are applying, a comprehensive CV, SAICA Membership, and relevant qualifications.
Closing Date:
If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.
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For More Inquiries about the iKhokha Job Vacancies, please, kindly drop a comment below We will respond to you ASAP, or reach out at convenience via the iKhokha Contact details.
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