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A tax compliance, otherwise known as a Tax Clearance Certificate is an official document issued by KRA, as proof of having filed and paid all your taxes.
Kenya Revenue Authority (KRA) is responsible for the collection of tax in Kenya on behalf of the government. It collects various duties and taxes that include customs, value-added tax (VAT) and income tax. Hence, every Kenyan whether employed or doing business need to have KRA Personal Identification Number (PIN) to carry out different transactions like investments, employment, land transactions, business banking, applying for Higher Education Loans Board (HELB) loan, and investment. Sometimes it can be frustrating if an individual does not know their KRA PIN yet they want to complete an urgent transaction. Luckily, you can easily retrieve your PIN using your national ID cards.
KRA Password Reset FAQS
How can I change the current email address from the one I registered with in iTax?
Change of email address can be initiated by the taxpayer. On the taxpayers profile under registration, the taxpayer is allowed to amend PIN details.
In case I forget my password what can I do?
How to Apply for KRA Tax Compliance Certificate – TCC Online
- Visit the KRA iTax website https://itax.kra.go.ke/KRA-Portal/
- Login to your KRA account by typing your KRA iTax pin number, password and the security stamp
- Click on ‘Certificates’ tab then select ‘Apply for Tax Compliance Certificate (TCC)’
- On the new window type the reason why you are applying for the TCC and click ‘Submit’
- You will be taken to a new window written ‘Application for tax compliance certificate has been submitted successfully’. You will be prompted to download the acknowledgement receipt for the Tax Compliance Certificate.
- At the bottom of the downloaded acknowledgement receipt you will be told
Note: Dear Taxpayer, your application for Tax Compliance Certificate has been received by us through KRA front desk. This application will be forwarded to the concerned area officer for further processing. Please follow the instructions given in the email and produce necessary documents.
So access your email after a few days
After the few days wait you may receive a regret written “Rejection of Application for Tax Compliance Certificate”
Don’t Panic, you can contact KRA Informants using these contacts KRA Call Centre
Tel:+254 (020) 4999 999+254 (020) 4998 000
Cell: +254 (0711) 099 999
Email: callcentre@kra.go.ke
Follow us on Twitter at https://twitter.com/KRACustomerCare
Like the KRA Customer Care Facebook page at https://www.facebook.com/kra
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Or you can receive another email with an approval one as below. The email will come with your Tax Compliance Certificate attached to it. Download it and print it. The certificate will look like this